Responsible Gaming at SpinsUp

At SpinsUp, we believe that gambling should always remain an enjoyable form of entertainment. We are committed to promoting responsible gaming and providing our players with the tools and information they need to stay in control of their activity on our platform. Our SpinsUp Casino team takes player welfare seriously, and this page explains the measures we have put in place to help you gamble safely while enjoying our slots, live casino games, and promotions.

Our Commitment to Safer Gambling

We understand that for most players, spinning the reels or joining a live table is simply a fun way to relax. However, we recognize that gambling can become problematic for some individuals, and we want you to know that we at SpinsUp are here to support you if that ever becomes the case. Our responsible gaming policy is designed in line with international best practices, and we continuously review our approach to ensure it reflects the needs of our global player base across Canada, Australia, New Zealand, Norway, Italy, and Arabic-speaking markets.

Here at SpinsUp, we provide a range of account controls, self-assessment resources, and links to independent support organizations. Our goal is simple: we want every visit to SpinsUp Casino to be a positive experience, never a source of financial or emotional stress.

Recognizing the Signs of Problem Gambling

Before you register at SpinsUp Casino, or at any point while playing, we encourage you to honestly assess your gambling habits. We have listed below some common warning signs that may indicate your gambling is becoming a problem:

You spend more money or time gambling than you originally intended
You chase losses by depositing additional funds you cannot afford
Your gambling activity affects your work, relationships, or daily responsibilities
You feel anxious, irritable, or preoccupied when you are not able to play
You borrow money or sell possessions to continue gambling
You hide your gambling activity from family or friends

If any of these statements sound familiar, we strongly recommend that you use the self-assessment tools available in our Responsible Gaming section or reach out to one of the support organizations listed further down this page.

Tools We Offer to Help You Stay in Control

We at SpinsUp provide a variety of account management tools so that you can tailor your gaming experience to suit your personal circumstances. These features are available free of charge to every registered player.

Deposit Limits

We allow you to set daily, weekly, or monthly deposit limits on your account. Once a limit is reached, we will automatically prevent further deposits until the period resets. If you wish to increase a limit, we require a cooling-off period before the change takes effect, while decreasing a limit is applied immediately.

Loss and Wager Limits

In addition to deposit limits, our platform lets you restrict the amount you can lose or wager over a given period. We monitor these limits in real time and will notify you as you approach your chosen threshold.

Session Time Reminders

We can send you periodic reminders showing how long you have been playing and your current win/loss summary. This helps you keep track of time spent on SpinsUp Casino without losing awareness of your session length.

Cooling-Off Periods and Self-Exclusion

If you feel you need a short break, we offer cooling-off periods ranging from 24 hours to several weeks, during which your account will be temporarily restricted. For players who require a longer-term solution, we provide self-exclusion options of six months, one year, or longer. Once you activate self-exclusion with us, we will close your account, remove you from marketing communications, and prevent you from reopening a new account for the duration selected.

Reality Checks

We also offer reality check pop-ups that appear at intervals you choose, giving you a clear snapshot of your deposits, time played, and net results during your current session.

Protecting Minors and Vulnerable Players

We strictly prohibit anyone under the age of 18, or the legal gambling age in their jurisdiction, from registering an account or playing at SpinsUp Casino. We verify the identity and age of every player through our standard KYC procedures before any withdrawal is processed. If we become aware that a minor has accessed our services, we will immediately close the account and void any associated winnings in accordance with our terms and conditions.

We also recommend that parents and guardians use third-party parental control software, such as Net Nanny or CyberPatrol, to restrict access to gambling websites on shared or family devices.

Restricted Markets and Jurisdictional Compliance

Our SpinsUp platform operates under a license issued by the Tobique Gaming Commission, and we do not accept players from a number of restricted territories, including the United States, United Kingdom, several European Union member states, and other listed jurisdictions. We enforce these restrictions to comply with local gambling regulations and to ensure that we only offer our services where it is legally appropriate to do so.

Third-Party Support Organizations

We encourage any player who is concerned about their gambling behavior, or that of a loved one, to contact one of the independent organizations below. These organizations are not affiliated with SpinsUp, but we fully support the confidential guidance and assistance they provide:

GamCare – free advice, support, and counseling for anyone affected by gambling harm
BeGambleAware – information and tools to help you gamble responsibly
Gamblers Anonymous – peer support groups for individuals recovering from problem gambling
Gambling Therapy – free online support for players and their families worldwide

Our Ongoing Responsibility

Our SpinsUp team regularly trains customer support staff to recognize signs of problem gambling during interactions via LiveChat, email, or WhatsApp. If our support agents notice patterns of concerning behavior, we may proactively reach out to offer assistance, suggest the use of our control tools, or recommend a period of self-exclusion.

We at SpinsUp also review deposit and loss limits, wagering requirements on our SpinsUp Casino welcome bonus and reload bonuses, and overall account activity to identify unusual patterns. Transparency is central to our approach: our bonus terms, including wagering requirements and maximum bet restrictions, are clearly published so that you always know what is expected before you opt in to a promotion.

Getting in Touch With Us

If you would like to apply any of the responsible gaming tools described above, adjust your limits, or request self-exclusion, please contact our support team at support@spinsup.com, or through LiveChat, available 24/7. VIP players may also reach their dedicated account manager via WhatsApp. We are here to help, and no request related to responsible gaming will ever be ignored or delayed.

Choose SpinsUp, and know that we take your wellbeing as seriously as we take your entertainment. Our commitment to responsible gaming is not just a policy requirement — it is a core value we at SpinsUp Casino stand behind every day. If you haven't yet created an account, you can complete your SpinsUp Casino registration and set your preferred limits from the very start.

Content updated: November 11, 2026